GMAC Advancery – Refund Policy

We do not provide refunds for the Advancery service unless we are required to do so under applicable law or we are unable to resolve your issue.

Residents of the European Union, the United Kingdom, India, and Brazil: If you cancel your subscription to the Advancery service within fourteen (14) days of the date the service is first made available to you in compliance with the cancellation process set forth in the GMAC Advancery – Terms of Use, then you will be entitled to a refund of the amount you paid for the service upon request.

Residents of all other countries: You will not be entitled to a refund if you have accessed the Advancery service.

Additionally, we may provide refunds if any of the following issues occur and can be substantiated:

1. You experience a technical issue with completing your purchase which results in a duplicate purchase.
2. You experience a technical issue that prevents you from being able to access and use the service, and we are unable to resolve the technical issue.
3. The service purchase was not completed or authorized by you.

If you experience an issue with your purchase, including any of those specifically detailed above, please submit a Help Center request via: https://support.mba.com/hc/en-us/requests/new. In your request, please include your order number, the service name, and a detailed description of the issue. We may need to ask for and for you to provide information about the payment method(s) used, screenshots, error codes, and/or other related information, where applicable.

If a refund is issued to you for any reason, you must not attempt to access the service thereafter.